Terms & conditions
This document is an electronic record in Terms of the Information Technology Act, 2000 and Rules thereunder pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the Terms and Conditions for access or usage of www.meraluv.com (the "Website"). THIS WEBSITE IS A MATCHMAKING PLATFORM FOR THE INDIAN DIASPORA TO FIND A PARTNER. PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS BY USING THIS WEBSITE/MOBILE APPLICATION. YOU AGREE TO EACH OF THE TERMS SET FORTH HEREIN. IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION SET FORTH HEREIN OR ARE UNWILLING TO ABIDE BY ANY TERM OR CONDITION SET FORTH HEREIN, DO NOT USE THIS WEBSITE/MOBILE APPLICATION. If You register and create an account with MERALUV, You represent and warrant that You have never been convicted of a felony, You are not required to register as a sex offender with any government entity, and You are not a person who is barred from using the Service under the laws of the United States or any other applicable jurisdiction-meaning that You do not appear on the U.S. Treasury Department's list of Specially Designated Nationals or face any other similar prohibition. Using the Service may be restricted within the territories of U.S.A.
General
  • These Terms and Conditions in relation to the usage and access of "MERALUV" is between MERALUV, a brand owned by Matrimony.com Limited, CIN : L63090TN2001PLC047432, a company registered under the provisions of Companies Act, 1956 and having its registered office at No.94, TVH Beliciaa Towers, Tower - 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu, India ‐ 600 028 (hereinafter referred to as "MCL") and its Users. MCL owns, retains and has complete rights in MERALUV Mobile application/ Website /WAP (hereinafter referred to as "MERALUV " or "We" or "Us" or "Our") and the registered Users of the MERALUV (hereinafter referred to as "You" or "Your" or "Yourself" or "User") describe the Terms on which We offer You access to the Website, the Mobile Application and such other services as are incidental and ancillary thereto (" MERALUV Services").
  • This document ("Terms and Conditions" or "Terms") is an electronic record in the form of an electronic contract and does not require any physical, electronic, or digital signature. These Terms and Conditions are legally binding documents between You, and MCL. Once You access Our website or Mobile App, You agree and accept to these Terms and Conditions which constitutes a binding agreement between us. (by means of an electronic record) and will govern the relationship between You and MCL, for use of MERALUV Services.
  • These Terms and Conditions together with the Privacy Policy available at www.meraluv.com together with all other notices, disclaimers, guidelines appearing on the Mobile Application/Website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which You are allowed to access and use the Mobile Application/Website and avail the Services provided that are on as-is basis only.
  • You must be aged eighteen (18) or over eighteen (18) and UNMARRIED/ SINGLE / WIDOWED / DIVORCED to accept these Terms to access and use the Mobile Application/Website. MERALUV Services are not available to minors under the age of eighteen (18) and senior citizens over the age of sixty (60) or to any Users suspended or removed from MERALUV Services for any reason whatsoever. By continuing using the MERALUV Mobile Application/Website/WAP You represent that You are of legal age to form a binding contract and are not a person barred from receiving MERALUV Services under the applicable laws.
  • You shall comply with this agreement and all applicable local, state, national and international laws, rules and regulations.
  • We're not responsible for anything that You post or say on the MERALUV and We do not actively monitor content. We may delete any content which We consider in Our discretion breaches these Terms.
  • If You are concerned about how Your data is being used by the Mobile Application/Website then refer to Our Privacy Policy, which explains how We treat Your personal data and protect Your privacy. By using the Mobile Application/Website, You agree that We can use such data in accordance with Our Privacy Policy.
Registration, Your Account and Emails
  • You will have to register on the Mobile Application/Website to use its functionality or to access MERALUV Services. If You do register, We allow You to create Your account in which information is stored about You (called Your "Account"). Your Account on our Mobile Application/Website allows Us to provide You better facilities and Services including but not limited to providing You with easy access to information about You, Your use of MERALUV Services, Your past behavior on the Mobile Application/Website.
  • Information we collect and you voluntarily submit to access MERALUV: In order to register, You need to supply Us with Your name, age, phone number, Your preference, and possibly some other personal and non-personal information. You are required to login using Your mobile number and enter corresponding OTP (One Time Password) generated to access Your account. Some of the information sought shall be displayed in Your MERALUV account for potential partners to view. All information so provided is kept on Our servers and used in accordance with Our Terms and Conditions and Privacy Policy. It is Your responsibility to provide correct details and We cannot be responsible for the consequences of any incorrect details that You have provided.
  • It is mandatory that all Accounts be registered with a valid phone number that is accessed by You regularly. Any Accounts which have been registered with someone else's phone number or with temporary phone number may be closed by MERALUV without notice. We may require Users to re-validate their Accounts if and when it is so required.
  • We may send administrative and promotional messages. We may also send You information regarding Your Account activity, Your subscription plan, and purchases, as well as updates about MERALUV Services or other promotional offers. You can opt-out of Our promotional messages at any time by clicking the unsubscribe link at the bottom of any of such message correspondence.
  • MERALUV may contact the User through any of the above media. User confirms that the mobile number submitted to Us for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. User further confirms that even if User is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from MERALUV Services to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
  • We may allow You to register or otherwise use MERALUV Services through third party login services (such as Facebook or Your Google account). If You choose to login or register through such third-party services, You agree to the Terms and Conditions of all such third- party services. You acknowledge that the use of third-party services to login or register for MERALUV Services may provide Us with access to certain information and data that You have provided to such third-party service, and You expressly agree to Our use of such data or information.
  • Upon receipt of request for creation of Your account, Our team shall verify the mobile number so provided at the time of registration using OTP based mobile number verification and in case MERALUV team feels the need to, shall ask for KYC (Know Your Customer) verification from You. Such KYC verification shall include any ID proof, address proof i.e., Driving License / a valid passport / geo location/ any other valid ID recognized by the Government/Address proof and based on Your explicit and informed consent, You will share the required KYC documents for verification purpose.
  • We reserve the right to decline a new Registration or to cancel an Account at any time. We reserve the right to terminate or suspend any Account, or to make use of any operational, technological, legal, or other means available to enforce the Terms (including without limitation blocking specific IP addresses) at any time and without the need to give You prior notice.
Changes to the Mobile Application /Website The registration to Mobile Application/Website is made available to You subject to payment of subscription charges, for personal and non-commercial use only. We reserve the right, in Our sole discretion, without any notice to You, at any time and from time to time, temporarily or permanently, in whole or in part, to :
  • modify, suspend, terminate, withdraw, or discontinue all or any part of the MERALUV services provided through the Website/Mobile Application without compensation of any kind whether monetary or not to You, including, but not limited to :
  • charged fees for upgrades to the Website/Mobile Application
  • modify or waive any fees charged in connection with all or any part of the Website/Mobile Application; or
  • offer opportunities to some or all Users of all or any part of the Website/Mobile Application.
You agree that neither MCL nor any of its affiliates, shall be liable to You or to any third party for any modification, suspension, or discontinuance of all or any part of the Mobile Application/ Website, in whole or in part, or of any service, content, or feature offered through the Website/Mobile Application.
Rights to use MERALUV Services Subject to these Terms, We grant You a limited, non-transferable, non- sublicensable, non-exclusive and revocable license to
  • access and use the Services for Your personal, non-commercial use only; and
  • Subject to Your compliance with these Terms in all material respects, We further grant You a limited, non-exclusive, non-transferable, non- sublicensable, revocable license to install and use the Mobile Application, in machine executable object code form only, on a compatible personal device that You own and control, solely for personal, non-commercial purposes. We may make the Mobile Application available for download through the Apple App Store at https://www.apple.com/in/app-store/ and the Google Play Store at https://play.google.com/store/apps/details?id=com.meraluv , or other third party app stores (each, an "App Store"). Your license to any Mobile Application is also governed by the applicable terms of service, policies and procedures of the App Store through which You download the Mobile Application (the "App Store Terms"). These Terms amend and supplement the applicable App Store Terms and to the extent that these Terms contradict or are inconsistent with the applicable App Store Terms, these Terms control and prevail. You are authorized to download the Mobile Application solely via the App Stores, if any, through which We make them available for download. You acknowledge that by downloading a Mobile Application via an App Store, You are subject to the applicable App Store Terms.
  • We reserve the right to terminate or suspend Your license to use all or any portion of the Service and Your other rights under these Terms at any time and for any reason, including, but not limited to, violation of these Terms, the Guidelines and/or any applicable App Store Terms. Upon such termination, all license and other rights granted to You under these Terms will immediately terminate, but all other provisions of these Terms will survive termination. You will immediately cease all use of the Service and any associated account(s) with Us and remove and destroy all copies of the Software(s) from Your mobile devices. We may further bar access to the Service and Your account(s) and delete any and all information associated with Your account(s).
Ownership The Website/Mobile Application (including, without limitation, any material, software, code, files, all contents, and images contained in or generated by the Software, accompanying data, and other embedded software, including third-party software (collectively, "MERALUV Content"), the Mobile Application/ Website updates and upgrades, and documentation and accompanying fonts (collectively, "MERALUV Documentation") - whether in read-only memory, on any other media, or in any other form - are owned by Us or Our licensors and are protected by applicable law, including copyright, trademark, patent, and/or trade-secret law. Neither title nor any intellectual property rights are transferred to You, but rather remain with Us, or the relevant third party, which owns full and complete title to the Mobile Application/ Website, MERALUV Content, Mobile Application/ Website updates and upgrades, and MERALUV Documentation. We reserve all rights not expressly granted to You, and except as provided in this Agreement, the rights granted herein are non-transferable and do not include any intellectual property rights.
Types of Content You will be able to access three types of content on the Mobile Application/ Website :
  • content that You upload and provide ("Your content")
  • content that other Users provide ("User content")
  • content that We provide ("Our content")
Content that isn't Allowed on the Mobile Application/Website Even though We do not monitor the content being shared on the Mobile Application/Website, if the content is found not to be in compliance with these Terms, We may delete the content and / or terminate Your registration without a refund of any subscription paid by You. You agree that if the situation warrants, then MCL may at its sole discretion put restrictions on any User to other User's communications. We have no obligation to monitor any disputes arising between the Users, and MCL shall not be party to any such dispute/litigation etc. between the Users. We do have some rules about what is acceptable, however, so when You are using MERALUV Services You may not post, send or upload any content which:
  • is obscene, pornographic, nudity or otherwise may offend human dignity.
  • is abusive, insulting or threatening, or which promotes or encourages racism, sexism, hatred or bigotry.
  • encourages any illegal activity including, without limitation, drug abuse, inciting racial hatred, religious hatred or which may otherwise in itself constitute a criminal offence;is defamatory.
  • relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other Mobile Application/Websites or premium line telephone numbers).
  • relates to commercial activities (including selling of photographs or videos to other Users on the Mobile Application/Website).
  • has the ability to interfere with or disrupt the Mobile Application/Website, including that which would enable You to decompile, disassemble, decode, create derivative works of, gain access to the source code, or modify the Mobile Application/Website except and then solely to the extent permitted under applicable law.
  • contains images of children, even if You are also in the photo.
  • involves the transmission of "junk" mail or "spam"; and/or
  • contains any spyware, adware, viruses, corrupt files, worm programs or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal data whether from the Mobile Application/Website or otherwise.
    • Further Guidelines: The Photo/ audio prompt uploaded by the member should not contain
    • overlaid symbols, watermarks, text, numbers, icons, frames or stickers.
    • contain any firearms or weapons.
    • Contain picture of third party.
    • heavily distorted or contain exaggerated or unnatural digital effects, meme, quotes.
    • main profile/ primary photo containing children will be allowed only if there is an adult accompanying them.
    • main profile photo/primary photo should not be a side profile of the face.
    • main profile / primary photo should not be a group photo.
    • should not be inverted/rotated.
    • main profile / primary photo should clearly show Your eyes.
    • contain any abusive language, cuss words.
    • content that causes identity based hate.
    • content that supports illegal organizations & individuals.
    • contain any commercial or promotional content
    • likely to cause serious harm or negatively impact individual or public safety.
    • contain any voice of kids.
    You may only use other Users' personal information to the extent that Your use of it matches the Mobile Application/Website's purpose of allowing to meet one another. You may not use other Users' information for commercial purposes, to spam, to harass, or to make unlawful threats. We reserve the right to terminate Your Account if You misuse other Users' information. We operate a zero-tolerance policy for content of this kind.
Your Content MERALUV Services allow the submission of information, content and materials by You and other Users, and the hosting, sharing and/or publishing of such user submissions. You shall be solely responsible for Your own user submissions ("Your Content") and the consequences of posting or publishing them. In connection with Your Content, You affirm, represent, and warrant that
  • You own, or have the necessary licenses, rights, consents, and permissions to use, and authorize the Services to use, all intellectual property and any other proprietary rights in and to any and all of Your Content to enable inclusion and use of Your Content in the manner contemplated by the Service and these Terms.
  • You shall retain all of Your ownership rights in Your Content.
'MERALUV ' assumes no responsibility whatsoever in connection with or arising from user submissions. We assume no responsibility for actively monitoring user submissions for inappropriate or explicit content. If at any time We choose to, in Our sole discretion, to monitor user submissions, We may do so without any intimation to You. We however retain the rights to enquire, restrict or delete any user submission or Content upon receipt of complaint from and other User
Responsibility for Your Content You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by You of information in Your Content that makes You personally identifiable or provides others with information to locate You or determine places that You have visited, are visiting or are planning to visit. You may expose Yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation. Providing old photographs / photographs of others, AI generated photographs, inaccurate / false information shall not be allowed and will be treated as violation of this terms and conditions.
Our Right to use Your Content We shall never claim ownership of Your Content. However, You grant Us a perpetual, worldwide, royalty-free, non-exclusive license to use, distribute, reproduce, modify, translate, adapt, publicly perform and publicly display Your Content that is public in nature, in connection with Your use of the Service, for any purpose permitted under Our Privacy Policy and as necessary for posting, displaying, distributing and storing Your Content on the Service. You also grant the Users of the MERALUV Service the right to access Your Content in connection with their use of the Service. You understand that the technical processing and transmission of data associated with Your Content may involve
  • transmissions over various networks; and
  • changes to conform and adapt to technical requirements of servers, connecting networks or devices.
Advertising MERALUV and its licensees may publicly display advertisements and other information adjacent to Your Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to You.
Disclaimer and Intellectual Property
  • Disclaimer: YOU UNDERSTAND THE FACT THAT YOU HAVE NO RIGHTS TO THE MOBILE APPLICATION / WEBSITE, CONTENT, DOCUMENTATION, MARKS, OR ANY OTHER PROPERTY EXCEPT AS INDICATED IN THIS AGREEMENT. MERALUV TAKES THE PROTECTION OF INTELLECTUAL PROPERTY RIGHTS, INCLUDING COPYRIGHTS, VERY SERIOUSLY (MENTIONED HEREINAFTER). WE WILL TERMINATE YOUR ACCESS TO, OR USE OF, ALL OR ANY PART OF THE WEBSITE/MOBILE APPLICATION, WITHOUT NOTICE TO YOU, IF YOU INFRINGE OR MISAPPROPRIATE THE INTELLECTUAL PROPERTY RIGHTS, INCLUDING COPYRIGHTS, OF MERALUV OR OTHERS. FURTHER, WE RESERVE ALL OTHER RIGHTS WITH RESPECT TO ITS INTELLECTUAL PROPERTY.
  • YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE DO NOT CONDUCT BACKGROUND CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. FURTHER, WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS. YOU SHALL NOT HOLD MCL LIABLE FOR ANY LOSS OR DAMAGE (PHYSICAL, PSYCHOLOGICAL or FINANCIAL OR ANY OTHER DAMAGE) THAT OCCURS TO YOU IN LIEU OF USE OF THE MOBILE APPLICATION/WEBSITE AND/OR INTERACTION WITH ANY USERS OF THE MOBILE APPLICATION/WEBSITE.
  • Intellectual Property:
    • All contents available on the Mobile Application/Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, User interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Software Content") on the Mobile Application/Website is owned and controlled by MCL or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through Your use of the Mobile Application/Website, by no means are any rights impliedly or expressly granted to You in respect of such Content. We reserve the right to change or modify the Content from time to time at Our sole discretion.
    • The trademarks, logos and service marks displayed on the Mobile Application/Website ("Marks") are the property of MCL. The logos and services as provided by the vendors/vendor as displayed on the Mobile Application/Website have intellectual property rights attached to them. You are not permitted to use the Marks without Our prior consent.
    • Unless as stated on the Mobile Application/Website as otherwise, indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, We own all intellectual property rights to and into the trademark "MERALUV , and the Mobile Application/Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, utility models, designs, know-how, trade secrets, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
    • You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from the Software or thirty party owner of such Content.
    • Any other text, content, graphics, User interfaces, trademarks, logos, sounds, artwork, and other intellectual property appearing on the Mobile Application/Website are owned, controlled or licensed by Us and are protected by copyright, trademark and other intellectual property law rights. All right, title and interest in and to Our Content remains with Us at all times.
    • We grant You a non-exclusive, limited, personal, non-transferable, revocable license to access and use Our Content, without the right to sublicense, under the following conditions:
      • You shall not use, sell, modify, or distribute Our Content except as permitted by the functionality of the Mobile Application/Website.
      • You shall not use Our name in metatags, keywords and/or hidden text.
      • You shall not create derivative works from Our Content or commercially exploit Our Content, in whole or in part, in any way; and
      • You shall use Our Content for lawful purposes only.
    • We reserve all other rights. If You breach any of the Terms, the above license will terminate automatically, and You must immediately destroy any of Our Content that You have downloaded or otherwise obtained.
Duties as a User 13.1 You agree to not use the Mobile Application/Website in any other form other than provided by Us. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Mobile Application/Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Mobile Application/Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Mobile Application/Website. 13.2 If You believe at any given point of time that any content or User Content (as defined herein) or other content available on the Mobile Application/Website does not comply with the Terms of the Agreement(s) as contained in this Mobile Application/Website or any other applicable law of India. You may report such content at the details provided in these Terms. 13.3 When You use the Mobile Application/Website and/or the Services You specifically undertake not to host, display, upload, modify, publish, transmit, update or share any information or Content that:
  • belongs to a third party and to which the User may not have a right to
  • is harmful, harassing, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever
  • harms a minor as defined by the rules and regulations of the country, You are a resident of
  • impersonates any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity
  • threatens or attempts to threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with any foreign state, or public order or causes incitement to the commission of any cognizable or non-cognizable offence or prevents investigation of any offence or is demeaning any other nation
  • infringes any registered, non-registered, applied for patent, trademark, copyright or other proprietary rights
  • contain any kind of viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource present at the registered or non-registered offices of MERALUV
  • engage in any activity that interferes with or disrupts the access to the Mobile Application/Website or to any of the services as offered on Our Mobile Application/Website (or the servers and networks which are connected to the Mobile Application/Website)
  • attempt to gain unauthorized access to the Mobile Application/Website, any other systems or networks connected to the Mobile Application/Website
  • You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Mobile Application/Website, or any other customer of MERALUV , including any User Account not owned by You, to its source, or exploit the Services or information made available or offered by or through the Mobile Application/Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Mobile Application/Website
  • disrupt or interfere with the security of, or otherwise cause harm to, the Mobile Application/Website, systems, resources, accounts, passwords, servers or networks connected to or accessible through the Mobile Application/Websites or any other affiliated or linked sites
  • use the Mobile Application/Website or Content for any purpose that is unlawful or prohibited by the Agreement contained herein, or to solicit the performance of any illegal activity or other activity which infringes the rights of MERALUV or other third parties
  • falsify or attempt to falsify or delete or attempt to delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of Mobile Application/ Website or other material contained in a file that is uploaded to the Mobile Application/Website for the purposes of providing services to its Users
  • violate any applicable laws or regulations for the time being in force within or outside India
13.4 Users are expected to refrain from:
  • Entering into financial transactions with other Users. MCL will not be held liable for any transactions between the Users as it is only an Intermediary under the Information Technology Act, 2000 and its Rules thereon.
  • Dealing with shortlisted Users before carrying out due verifications of the User.
  • Sharing of confidential and personal data with User but not limited to sharing of bank details, etc.
  • Not violates any law for the time being in force.
13.5 YOUR INTERACTIONS WITH OTHER USERS YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT MCL DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR SCREENINGS ON ITS USERS. THE COMPANY ALSO DOES NOT INQUIRE INTO THE BACKGROUNDS OF ALL OF ITS USERS OR ATTEMPT TO VERIFY THE STATEMENTS OF ITS USERS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS. THE COMPANY RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES), AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS. MCL is not responsible for the conduct of any User. In no event shall MCL, its affiliates or its partners be liable (directly or indirectly) for any losses or damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of You or anyone else in connection with the use of the Service including, without limitation, death, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other Users or persons You meet through the Service. You agree to take all necessary precautions in all interactions with other Users, particularly if You decide to communicate off the Service or meet in person, or if You decide to send money to another user.
Grievance Officer In the event You come across any violation by another User including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another User is impersonating etc. You may then please be free to provide Your concerns in writing or email Us with digital signature to

Email: grievanceofficer@matrimony.com
Grievance Officer: Mr. Durairaj Thulasidoss
Contact Address :M/s. Matrimony.com Limited,
No.94, TVH Beliciaa Towers, Tower - 2,
5th Floor, MRC Nagar, Chennai,
TamilNadu, India ‐ 600 028

The Grievance officer shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Please see in other sections within this User agreement for a comprehensive list of offenses that Grievance Officer will handle.
Restrictions on MERALUV You can complain about User Content by contacting Our Grievance officer at grievanceofficer@matrimony.com outlining the abuse and/or complaint, or You can block and/or report a User directly from their profile or in chat by clicking the "Block & Report" link. Blocking a User will prevent them from being able to contact You via MERALUV. We take all complaints seriously and will aim to investigate and respond to all User complaints as early as possible. Any content which We consider in Our discretion to be in breach of these Terms will be deleted and We may suspend or terminate the offending User's account.
Third Party Services Certain features of MERALUV services may be interoperable with third party services, and You may need to create accounts with applicable third-party service providers in order to use these. By using Our Mobile Application/Website, You agree to comply with any applicable Terms, Conditions or requirements promulgated by any provider of a third-party service.
Privacy For information on how We collect, use and share Your personal data, please check out Our Privacy Policy. By using the Mobile Application/Website, You agree that We can use such data in accordance with Our Privacy Policy. Please be aware that internet transmissions are never completely private or secure and that any message or information You send using the Mobile Application/Website may be read or intercepted by others.
Subscription, Payment and Refund
  • We shall charge ("Subscription Fee") for the MERALUV services provided to You through the Mobile Application/Website which may vary from time to time, and You agree to let go of any claims against Us on such increase or decrease of the Subscription Fee.
  • Subscription Fee is non-refundable in nature.
  • In case of termination of this Agreement either by Us or You, no refund shall be provided by Us. However, in any eventuality We may at Our sole liberty issue credits in certain situations as decided by Us which cannot be exchanged for actual money and shall have to be redeemed within the Mobile Application/Website.
  • We use third party payment gateways for collection of payment through credit/debit card or other payment instruments and you consent to share your details and phone number to such payment gateways for facilitating payment processing, transaction-related communications, and fraud prevention.
  • If you download our App from Apple App Store and opt for a paid package, you consent to make the entire payment including applicable Taxes to Apple, which acts as Seller on Record and collects the entire payment including applicable Taxes and remits the same to the competent authority as per the agreement between Apple Distribution International Limited, Ireland and our company.
Termination of this Agreement 19.1 By us:
  • Sometimes people forget about the Terms and post or upload content or act in a way while on MERALUV which is not consistent with its purpose. If We think that You may be one of those people, then We reserve the right at Our sole discretion, at any time and without liability or the need to give You prior notice or to refund any unused services to:
    • suspend or revoke Your registration and Your right to access and/or use the Mobile Application/Website.
    • make use of any operational, technological, legal or other means available to enforce the Terms.
We will try (but We are not obliged to) notify You if Your access to the Mobile Application/Website and/or Your profile is to be or has been suspended or terminated. Where You have acted contrary to Our Terms, We will keep a record of it and may block future attempts by You to use or access MERALUV and its features. 19.2 By You: To terminate this Agreement for any reason whatsoever You may unsubscribe or uninstall the Mobile Application/Website.
  • Upon the termination of this Agreement, You shall cease to use the Mobile Application/Website. In the event that Your rights to use the Mobile Application/Website are terminated, You may immediately lose access to any information that may be on Our systems. We may also remove any User Content (as defined below) that You post without cause and without notice to You. Your deletion of the Mobile Application does not make it mandatory for Us to not save Your information in accordance to Our privacy policy for a period that We think is necessary to either provide better services or for any other legal obligation that exists or may arise from time to time.
  • Upon such termination of this agreement, any subscription fees that is pending for the subscribed period shall be forfeited and You shall not be refunded any of the subscription fees that has already been paid for the usage of the Website/Mobile Application.
Liability
  • Liability and Warranty Disclaimer.
    • You expressly acknowledge that use of the Mobile Application/Website is at Your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with You. Further, You understand that any loss of data or damage to Your computer system You experience using the Mobile Application/ Website is at Your sole risk. To the maximum extent permitted by applicable law, the Mobile Application/Website and any Services performed or provided by MERALUV are provided "as is" and "as available", with all faults and without warranty of any kind, and are subject to change at any time without notice to You.
    • MERALUV hereby disclaims all warranties and conditions with respect to the Mobile Application/Website and any services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and of non-infringement of third-party rights. MERALUV does not warrant against interference with Your enjoyment of the Mobile Application/Website, which the functions contained in, or services will meet Your requirements, that the operation of the Mobile Application/Website or services will be uninterrupted, secure, or error-free, or that defects in the Mobile Application/ Website or MERALUV Services will be corrected. No oral or written information or advice given by Us or its authorized representatives shall create a warranty. Moreover, not all the functionality and features set forth in this agreement, will necessarily be available in the initial version (or any future version) of the Mobile Application/ Website, and no mention of such functionality or features herein should be construed as a promise to provide such functionality or features in the Mobile Application/ Website or in any other product offered by Us.
    • To the extent not prohibited by law, in no event shall MERALUV be liable for personal injury, or any incidental, special, indirect, consequential, or punitive damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, procurement of substitute goods or substitute services, or any other commercial damages or losses, arising out of or related to Your use or inability to use the Mobile Application/ Website, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if We have been advised of the possibility of such damages.
    • Notwithstanding anything to the contrary contained herein, MERALUV's liability to You for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by You to MERALUV, for any specific MERALUV paid package, and no further.
Indemnity The User agrees to indemnify the Mobile Application/Website and MCL from all damages, liabilities, costs, charges and expenses, including reasonable attorneys' fees, that the Mobile Application/Website, MCL, their affiliates, employees, and authorized representatives may incur as a result of either: (i) the User's breach of this Agreement; or (ii) material entered into the Mobile Application/ Website with the use of the User's screen name or password.
Changes to the Terms 22.1 MCL may change these Terms & Conditions at any time without notice. Changes will be posted on the Mobile Application/Website under "Terms & Conditions". 22.2 Your use of the Mobile Application/Website after any changes have been posted will constitute Your agreement to the modified Terms & Conditions and all of the changes. Therefore, You should read these Terms & Conditions from time to time for changes.
Jurisdiction and Applicable Law The registration of MERALUV membership and all MERALUV services are deemed to have been entered into within the territorial Jurisdiction of Chennai, Tamil Nadu, India. MERALUV Members unconditionally agree that all such disputes and / or differences, if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.
Arbitration of Disputes The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and We encourage You to contact Us before resorting to arbitration. If the dispute is not resolved within 30 (thirty) days from the date of such dispute, then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and Conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Chennai, Tamil Nadu, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language. However, Disputes relating to infringement of Our intellectual property rights, which We may elect to have resolved by means other than arbitration. Any proceeding to enforce this arbitration agreement may be brought in Courts of Chennai, Tamil Nadu India.
About Us MERALUV is a Mobile Application with an accompanying Mobile Application/Website, owned by Matrimony.Com Limited. We are registered in India. Our registered office is at TVH Beliciaa Towers, 5th Floor, Tower II, No 94, MRC Nagar, Mandavelli, Chennai, Tamil Nadu, India ‐ 600 028
Standard against Child Sexual Exploitation and Abuse To ensure the safety and protection of children, our platform is intended for use only by individuals aged 18 and older. We do not permit children under the age of 18 to access or use our app. We prohibit posting, uploading, or sharing any content that depicts, promotes, or exploits children in any form, including child pornography or any form of sexual abuse. We scan all user generated content to prevent illegal material including CSAM (Child Sexual Abuse Material) from being uploaded, shared or distributed and our app takes appropriate action by removing CSAM after obtaining actual knowledge of it, in accordance with published standards and relevant laws. Any content violating our child safety standard will result in immediate suspension of membership. We provide a mechanism within our app for users to submit feedback, concerns, or reports on CSAM by mailing to reportabuse@matrimony.com and we have a strict process to deal with it. Users can also report such instances to National Cyber Crime Reporting Portal at https://cybercrime.gov.in. We confirm that our app complies with all the applicable child safety laws and regulations. These Terms and Conditions were last updated on 04.02.2025